Cybersecurity Preparedness: What the Russia-Ukraine War Means for  U.S. Companies

Cybersecurity Preparedness: What the Russia-Ukraine War Means for  U.S. Companies

By Derek Roush

Currently, the impact of the Russia-Ukraine war is felt across the globe. Supply chain disruptions and rising gas prices are the clearest examples of the broader impact. However, they aren’t the only issues those living in the U.S. are experiencing.
04.13.22 10:04 AM - Comment(s)
VDI vs. DaaS: How to Choose the Right Approach

VDI vs. DaaS: How to Choose the Right Approach

By Derek Roush

Determining which is best isn’t always straightforward, as each approach has its own benefits and drawbacks. If you’re trying to choose the ideal solution for your company, here’s how to figure out the right path for you.
04.07.22 09:58 AM - Comment(s)
Multi-cloud Best Practices

Multi-cloud Best Practices

By Derek Roush

When you’re using multiple cloud solutions, the resulting system is inherently more complex than with a single cloud environment. Along with broader total capabilities, there are more connections that need addressing.
03.01.22 04:00 PM - Comment(s)
The Difference Between Remote Desktop and Virtual Desktop

The Difference Between Remote Desktop and Virtual Desktop

By Derek Roush

An effective remote work setup needs access to critical company systems and files. Virtualized systems like remote desktop and virtual desktops are typically an ideal option for providing connectivity while prioritizing security.
02.11.22 11:09 AM - Comment(s)
Simple Strategies to Boost CX You Can Use Right Now

Simple Strategies to Boost CX You Can Use Right Now

By Derek Roush

Often, company leaders struggle to understand the customer experience fully. While having an intellectual understanding of the processes is critical, it isn’t enough to identify pain points proactively.
01.26.22 11:58 AM - Comment(s)
How Voice ID Verification Benefits Your Contact Center

How Voice ID Verification Benefits Your Contact Center

By Derek Roush

If you’re wondering about voice ID verification – including what it is, how it works, and how it can benefit your contact center – here’s what you need to know.
01.10.22 10:29 AM - Comment(s)
4 Ways to Solve the Labor Crisis

4 Ways to Solve the Labor Crisis

By Derek Roush

So, what is at the heart of the labor crisis? How can Contact Centers, as well as other businesses, find and keep good employees in this new gig economy?
10.29.21 01:51 PM - Comment(s)
Contact Center Customer Authentication: Streamline Without Sacrificing Security

Contact Center Customer Authentication: Streamline Without Sacrificing Security

By Derek Roush

Knowledge-based authentication (KBA) is one of the most popular approaches, allowing customer service reps to confirm the identity of a caller by asking questions that only the account holder should be able to answer.
09.06.21 07:15 AM - Comment(s)

Lemonade from Lemons: How to Learn and Grow from Your Poor Customer Experiences

By Derek Roush

poor customer experiences
Offering an exceptional customer experience is increasingly crucial for companies that want to stay ahead of the competition. As a result, many organizations focus heavily on implementing CX strategies that lead to improvements. However, not as many are as diligent about learning from their poor cus...
09.06.21 07:00 AM - Comment(s)

Humanizing Data for Better CX

By Derek Roush

humanizing data
Most contact centers use data-driven approaches to streamline operations and achieve higher levels of customer satisfaction. However, numbers alone can be insufficient if you genuinely want to take your customer experience (CX) to the next level. Instead, humanizing data before taking action is esse...
08.02.21 07:45 AM - Comment(s)
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