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Currently, the impact of the Russia-Ukraine war is felt across the globe. Supply chain disruptions and rising gas prices are the clearest examples of the broader impact. However, they aren’t the only issues those living in the U.S. are experiencing.
04.13.22 10:04 AM - Comment(s)
Determining which is best isn’t always straightforward, as each approach has its own benefits and drawbacks. If you’re trying to choose the ideal solution for your company, here’s how to figure out the right path for you.
04.07.22 09:58 AM - Comment(s)
When you’re using multiple cloud solutions, the resulting system is inherently more complex than with a single cloud environment. Along with broader total capabilities, there are more connections that need addressing.
03.01.22 04:00 PM - Comment(s)
An effective remote work setup needs access to critical company systems and files. Virtualized systems like remote desktop and virtual desktops are typically an ideal option for providing connectivity while prioritizing security.
02.11.22 11:09 AM - Comment(s)
Often, company leaders struggle to understand the customer experience fully. While having an intellectual understanding of the processes is critical, it isn’t enough to identify pain points proactively.
01.26.22 11:58 AM - Comment(s)
If you’re wondering about voice ID verification – including what it is, how it works, and how it can benefit your contact center – here’s what you need to know.
01.10.22 10:29 AM - Comment(s)
So, what is at the heart of the labor crisis? How can Contact Centers, as well as other businesses, find and keep good employees in this new gig economy?
10.29.21 01:51 PM - Comment(s)
Knowledge-based authentication (KBA) is one of the most popular approaches, allowing customer service reps to confirm the identity of a caller by asking questions that only the account holder should be able to answer.
09.06.21 07:15 AM - Comment(s)
Offering an exceptional customer experience is increasingly crucial for companies that want to stay ahead of the competition. As a result, many organizations focus heavily on implementing CX strategies that lead to improvements. However, not as many are as diligent about learning from their poor cus...
09.06.21 07:00 AM - Comment(s)
Most contact centers use data-driven approaches to streamline operations and achieve higher levels of customer satisfaction. However, numbers alone can be insufficient if you genuinely want to take your customer experience (CX) to the next level. Instead, humanizing data before taking action is esse...
08.02.21 07:45 AM - Comment(s)
