Unified communications as a Service (UCaaS) provides companies with a broad selection of benefits. Along with being a cost-effective way to implement and maintain critical communications, UCaaS solutions support mobility and combine a set of features in a single platform, increasing usability. When you opt for private cloud UCaaS, you experience additional benefits beyond what public cloud implementations offer. Here is a look at the benefits of private cloud UCaaS.
Fully Managed Hardware and Platform
When you embrace the “as a service” model, you eliminate the need to maintain your UCaaS software and hardware internal. Instead, the provider shoulders the burden of managing servers, updating the solution, and backing up critical communications. Plus, many providers use redundancy to ensure incredibly high uptimes. If your primary server fails for any reason, they have a plan to get your UC solution up and running quickly and efficiently. Often, your data is also backed up on a regular schedule and stored at a different site, ensuring everything is safe should a disaster strike.
Increased Security with Private Cloud UCaaS
One of the biggest benefits of using private cloud UCaaS over a public cloud alternative is enhanced security. The environment is highly controlled, and access is only granted to approved individuals. Since public clouds may host several companies, there is increased risk from a security standpoint. While providers do put various mechanisms in place to segment each organization’s data, issues can occur, and vulnerabilities may exist that are not present in a private cloud UCaaS solution.
Better Performance with Private Cloud UCaaS
Another potential drawback of public cloud UCaaS systems is performance. Since multiple organizations will be accessing the same servers and other hardware, fluctuations in performance can occur depending on the demand for access to that infrastructure. With a public cloud, you have no control over what the other companies do, so their choices could impact the performance you receive. With private cloud UCaaS, performance issues are significantly reduced. You can select a solution based on your use and needs, ensuring you have enough power and capacity to handle the workload. No one else is sharing much of the associated infrastructure. As a result, the actions of other organizations will have virtually no discernable impact on your UCaaS experience. Essentially, you gain guaranteed resource available, which may or may not be an option with a public cloud UCaaS solution.
Regulatory Compliance with Private Cloud UCaaS
In some cases, private cloud UCaaS is one of the only viable options for an organization. Regulatory compliance is a necessity, and certain rules make pursuing a public cloud alternative practically impossible. For example, a company that must remain HIPAA compliant is often better served by a private cloud solution. This approach increases security and the odds that sensitive information, such as patient records, remains confidential. Ultimately, private cloud UCaaS provides companies with significant benefits over its public cloud counterpart, improving security, compliance, and performance while decreasing cost and unburdening your staff from duties associated with maintaining critical communications infrastructure, hardware, and software.
