Unified communications as a service (UCaaS) has grown in popularity. Many of the solutions are cloud-based, creating an inherent flexibility. Plus, they centralize various forms of communication, making it easier for employees to collaborate using their preferred approaches.   The benefits of U...

A service-level agreement (SLA) is a critical part of any service-related business contract. They define crucial aspects of the arrangement. In the case of unified communications-as-a-service (UCaaS), an SLA could outline a variety of service conditions, including uptime minimums, time-to-repair sta...

When companies need more effective communication and collaboration mechanisms, it’s hard to beat unified communications (UC) solutions. UC brings together multiple modalities, centralizing discussions, file sharing, and more under a single umbrella. However, even as more organizations embrace mobili...

Unified communications as a Service (UCaaS) provides companies with a broad selection of benefits. Along with being a cost-effective way to implement and maintain critical communications, UCaaS solutions support mobility and combine a set of features in a single platform, increasing usability. When ...

How people communicate seemingly changes on a daily basis. Not long ago, a standard telephone (and handy POTS line) was “the” way to reach a business. Now, even PBXs are on the way out thanks to VoIP, smartphones, and UC / UCaaS platforms.   Today, companies are increasingly expecting more from...

The landscape of business communication is continuing to shift. Instead of being a separate service, companies are continuing to view communication mechanisms as features; something that can be embedded and integrated into other solutions to increase efficiency. Embedded video is one of the most sou...

Communication is a critical part of any company’s success. The ability to collaborate effectively led to the rise of unified communications (UC), an approach that centralizes a variety of communications tools into a single platform.   Over recent years, UC offerings have become increasingly rob...

Unified communications (UC) can be a game changer when it comes to productivity and convenience. It centralizes your communications tools, allowing employees to access a single program whenever they need to share or discuss information.   When you invest in a new UC platform, you may expect to ...

When it comes to having a top-notch unified communications system for your organization, having certain details covered during the deployment phase is a must. Without a proper examination of your organization and a notable amount of care when implementing a new solution, a deployment can quickly go ...

Shifting from the old way of exchanging information to a unified communications (UC) platform requires planning. At the core of that plan must be a robust UC strategy.   One of the benefits of UC is its interconnected nature. A variety of communications, ranging from instant messaging to video ...