Blog tagged as call center

The 4 Things that Surfing Taught Me About Business

07.01.22 01:00 PM By Derek Roush - Comment(s)

I never realized just how a simple thing like surfing could have an impact on my business career today. The more I thought about it, though, this lesson could really apply to almost any hobby or activity that we put a lot of effort in and attention toward.

Simple Strategies to Boost CX You Can Use Right Now

01.26.22 11:58 AM By Derek Roush - Comment(s)

Often, company leaders struggle to understand the customer experience fully. While having an intellectual understanding of the processes is critical, it isn’t enough to identify pain points proactively.

How Voice ID Verification Benefits Your Contact Center

01.10.22 10:29 AM By Derek Roush - Comment(s)

If you’re wondering about voice ID verification – including what it is, how it works, and how it can benefit your contact center – here’s what you need to know.

4 Ways to Solve the Labor Crisis

10.29.21 01:51 PM By Derek Roush - Comment(s)

So, what is at the heart of the labor crisis? How can Contact Centers, as well as other businesses, find and keep good employees in this new gig economy?

Contact Center Customer Authentication: Streamline Without Sacrificing Security

09.06.21 07:15 AM By Derek Roush - Comment(s)

Knowledge-based authentication (KBA) is one of the most popular approaches, allowing customer service reps to confirm the identity of a caller by asking questions that only the account holder should be able to answer.

How to Overhaul CX Using AI

05.31.21 07:15 AM By Derek Roush - Comment(s)

If your customer experience (CX) isn’t meeting expectations, there’s a good chance you’re missing out on opportunities. CX plays a significant role in customer satisfaction and brand reputation, both of which play a role in attracting new business and maintaining existing clients. While updat...

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