Most companies rely heavily on their phone-based communication systems to conduct business, and many have taken the leap over to Voice over IP (VoIP), abandoning seemingly antiquated alternatives, like hardwired POTS lines, for good.   While making the transition to VoIP doesn’t seem challengin...

In the end, your customers are the lifeblood of your business. That is why some many companies strive to provide them with the best experience possible. While the kind of phone system you chose to run doesn’t seem like it can have a significant impact on the quality of your customer service, it actu...