Blog - The Point!

I never realized just how a simple thing like surfing could have an impact on my business career today. The more I thought about it, though, this lesson could really apply to almost any hobby or activity that we put a lot of effort in and attention toward.

For many people, the cloud is still an ambiguous concept. While most know it involves servers at another location, often far from their company’s base of operations, they may assume that cloud computing isn’t different from traditional approaches beyond that location element.

Currently, the impact of the Russia-Ukraine war is felt across the globe. Supply chain disruptions and rising gas prices are the clearest examples of the broader impact. However, they aren’t the only issues those living in the U.S. are experiencing.

Determining which is best isn’t always straightforward, as each approach has its own benefits and drawbacks. If you’re trying to choose the ideal solution for your company, here’s how to figure out the right path for you.

When you’re using multiple cloud solutions, the resulting system is inherently more complex than with a single cloud environment. Along with broader total capabilities, there are more connections that need addressing.

An effective remote work setup needs access to critical company systems and files. Virtualized systems like remote desktop and virtual desktops are typically an ideal option for providing connectivity while prioritizing security.

Often, company leaders struggle to understand the customer experience fully. While having an intellectual understanding of the processes is critical, it isn’t enough to identify pain points proactively.

If you’re wondering about voice ID verification – including what it is, how it works, and how it can benefit your contact center – here’s what you need to know.

So, what is at the heart of the labor crisis? How can Contact Centers, as well as other businesses, find and keep good employees in this new gig economy?

Knowledge-based authentication (KBA) is one of the most popular approaches, allowing customer service reps to confirm the identity of a caller by asking questions that only the account holder should be able to answer.