Our team will become an extension of your team. We'll meet with your business unit leaders to understand the desired outcomes from each unit. Based on the results, we'll develop a scope of work with recommendations on service providers that can help your business achieve it's goals.
Once we have a scope of work that all parties agree to, we can start working on a plan of action that includes a road map to achieving the desired results. This will include preliminary solution design along with budgetary quotes from suppliers that have the ability to meet all or most of your requirements.
At this point your team will select the solution provider and associated solution design to move forward with. VocalPoint will help you negotiate the contract on pricing as well as terms. We'll make sure you procure a contract that protects your businesses interests and not only the solution providers.
If your company selects one of our preferred solution providers, we'll project manage the installation to insure a smooth delivery of the service. Once the implementation is complete, we can also guide your team through the porting process and disconnect of old services.
VocalPoint works with all of the major Contact Center Software companies in the market today. Whether you need to upgrade your current Contact Center or if you need to enhance your current environment, we’ll help you find the right solution.
A solid Unified Communications platform is the heart of every business. Our team has over 20 years of experience in Unified Communications. We’ll help you design, project manage and support your new UC.
VocalPoint works with some of the top Desktop as a Service (DaaS), Cloud Backup, Data Center, and specialized cloud customization firms in the country. We’ll help you move your applications and workloads to the cloud for enhanced scalability, flexibility, and manageability.
Without voice and data connectivity your business could be dead in the water. VocalPoint can source any U.S. based telecom carrier as well as provide SD WAN for circuit redundancy and application awareness.