A great Customer Experience Strategy has to include your agents, your customers and the right technology. VocalPoint Consulting will work with your team to help you empower your agents with the right tools, enhance how your customers can communicate with you, and provide the technology to make it all happen.
Stop the RFP rat race. VocalPoint will become your advocate and make sure you engage only with the vendors that can deliver what your business needs. We’ll help with Scope of Work, technical designs, vendor meetings, and contract negotiations.
Most projects include multiple vendors and can be difficult to manage and most vendors don’t communicate with one another. That’s why VocalPoint provides project management: ensuring that all the pieces come together how and when they should. If problems arise after implementation, we will be your conduit to help facilitate a speedy resolution for the entire term of your agreement.
The trusted Orlando Telecom Consultant group.