How We Can Help Your Business
VocalPoint Consulting is an independent technology consulting firm with a focus on Unified Communications, Contact Center, and Cloud Services. We help businesses procure, implement, and support any and all technology to help your business communicate internally and externally. Whether that involves a paradigm shift from premise based solutions to cloud solutions or if you're trying to make process improvements to help your business communicate more effectively, we can help.
Our Process
Analyze
Our team will become an extension of your team. We'll meet with your business unit leaders to understand the desired outcomes from each unit. Based on the results, we'll develop a scope of work with recommendations on service providers that can help your business achieve it's goals.
Plan
Once we have a scope of work that all parties agree to, we can start working on a plan of action that includes a road map to achieving the desired results. This will include preliminary solution design along with budgetary quotes from suppliers that have the ability to meet all or most of your requirements.
Procure
At this point your team will select the solution provider and associated solution design to move forward with. VocalPoint will help you negotiate the contract on pricing as well as terms. We'll make sure you procure a contract that protects your businesses interests and not only the solution providers.
Implement
If your company selects one of our preferred solution providers, we'll project manage the installation to insure a smooth delivery of the service. Once the implementation is complete, we can also guide your team through the porting process and disconnect of old services.
We put Service back in "as a Service"
Have you ever wondered what happened to "Service" in "as a Service?" If you've ever purchased Cloud Services for your business, you understand. Cloud Service providers promise you a lot of cool features and maybe even cost savings, yet they leave you holding the bag when it comes to implementing the software throughout your organization. This is where VocalPoint comes in. We're not sales people focused on retiring a quota. Our team will partner with your organization by helping to define goals and objectives, identify the top solution providers to meet your unique business needs, negotiate cloud contracts, project manage deployments, and provide ongoing support.
Our Areas of Expertise
Contact Center
VocalPoint works with all of the major Contact Center Software companies in the market today. Whether you need to upgrade your current Contact Center or if you need to enhance your current environment, we’ll help you find the right solution.
UC as a Service
A solid Unified Communications platform is the heart of every business. Our team has over 20 years of experience in Unified Communications. We’ll help you design, project manage and support your new UC.
Cloud Services
VocalPoint works with some of the top Desktop as a Service (DaaS), Cloud Backup, Data Center, and specialized cloud customization firms in the country. We’ll help you move your applications and workloads to the cloud for enhanced scalability, flexibility, and manageability.
Connectivity
Without voice and data connectivity your business could be dead in the water. VocalPoint can source any U.S. based telecom carrier as well as provide SD WAN for circuit redundancy and application awareness.
