Contact Center
VocalPoint works with all of the major Contact Center Software companies in the market today. We’ll help you find the the vendor that’s right for your business.
Unified Communications
The phone system is the heart of your business. Our team has over 15 years of experience in Unified Communications. We’ll help you design, project manage and support your new UC.
Cloud Services
VocalPoint works with some of the top Desktop as a Service (DaaS), Cloud Backup, and Salesforce customization firms in the country. We’ll help you tie it all together.
Connectivity
Without voice and data connectivity your business could be dead in the water. VocalPoint can source any U.S. based telecom carrier as well as provide SD WAN for circuit redundancy and application awareness.
What is your CX Strategy?
A great Customer Experience Strategy has to include your agents, your customers and the right technology. VocalPoint Consulting will work with your team to help you empower your agents with the right tools, enhance how your customers can communicate with you, and provide the right technology to make it all happen.
Let's Get Started
Tired of technology vendors that over promise and under deliver?
Stop the RFP rat race. VocalPoint will become your advocate and make sure you engage only with the vendors that can deliver what your business needs. We’ll help with Scope of Work, technical designs, vendor meetings, and contract negotiations.
Let's Get Started
When’s the last time you tried calling the phone company?
Let our team manage your vendors. Most projects include multiple vendors that don’t like to communicate with one another. That’s why VocalPoint provides project management on every solution procured through us. We’ll make sure that all the pieces come together how and when they should. If problems arise after implementation, we will be your conduit to help facilitate a speedy resolution for the entire term of your agreement.
Let's Get Started
What Our Customers Are Saying
"Without Hesitation"
VocalPoint understands every aspect of telecom and all related technology, from circuits and cost reduction to servers and business process. I’d hire them again without hesitation!
"Impressive Resources"
Their network of resources is very impressive which allows us to have one point of contact no matter where we need a connection and still allows us to shop for the best price.
"Vital Role"
From a successful VOIP migration for Virgin Holidays to investigating the feasibility of migrating operations to virtual desktops, VocalPoint played a vital role in helping us make key business decisions.
About Us
VocalPoint Consulting is a leading Technology Consulting firm focused on helping businesses source and implement Unified Communications and Contact Center solutions. Our extensive industry knowledge and broad reach with telecom and cloud service providers allows us to broker the right solution while being fully independent in our approach to helping your team procure the best technology to solve your communication and collaboration needs. With over 20 years of industry experience, we have helped businesses throughout the U.S. to design, procure, and support complex unified communications, contact center & cloud solutions. Call us today for a free evaluation by one of our telecom and cloud consultants. You can trust our team to deliver the right solution tailored to your specific needs.
Find out more about us
The trusted Orlando Telecom Consultant group.
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