Contact Center

CCaaS

Contact Center as a Service is a cloud-based contact center software. Having the right software for your agents can mean the difference in providing a stellar CX or falling behind to your competition. Is your Contact Center struggling to keep up with technology? Or, Is agent attrition plaguing your business? VocalPoint Consulting can help.

Analytics

Looking for customized solutions for your Contact Center? VocalPoint can help design workflows and source applications  around technologies such as Artificial Intelligence, Machine Learning, Robotic Process Automation, and even Workforce Management and Workforce Optimization.

Labor Management

Are you struggling to keep seats filled in your Contact Center? Is agent attrition costing your business a lot of time and money? VocalPoint has solutions to connect your company with skilled workers to increase fulfillment, reduce turnover, and improve quality. We also have relationships with many Business Process Outsourcing (BPO) companies operating on-shore, near-shore and off-shore. 

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Some of Our Contact Center Partners

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