We understand why you would have questions. That's why we've got answers.

Let's wrestle with the tough questions and maybe sling a little mud!

Q.     What is a technology broker?

A.    A technology broker is an individual or group of technology experts that help businesses find the right technology to solve a specific problem or  fill a specific need.

Q.    What is the benefit of using a technology broker or an independent consultant?

A.    The most obvious benefit of using a technology broker is that they're not tied to a specific brand which allows them to be agnostic in their             approach to offering solutions. Other benefits include dealing with a single, trusted source rather than multiple sales agents, building a long-term, fiduciary relationship with a company or individual that has your best interest in mind, and the ability to gain access to technology solutions that you may have never heard of.

Q.    How do you choose the technology suppliers that you represent?

A.    Many of the solution providers that we represent are available via partnerships that we have with several technology distributors. VocalPoint         also has many direct agreements with suppliers that we feel meet specific demands from our customers or fill certain gaps that we have seen in our product and service portfolio. With that said, we will NOT back, or recommend, a solution provider that we don't believe in or that we have any issues with.

Q.    If I know my requirements, why shouldn't I just publish an RFP?

A.   An RFP is merely a race to the bottom. Suppliers that answer RFP's are only going to propose the least amount of product or service at the least  amount of price in order to satisfy the RFP's requirements. Rarely will an RFP produce a long-term strategic partnership.

Q.    Will VocalPoint help write or run an RFP process?

A.    If you are a State, Local, or Education (SLED) account or a business that is required to use the RFP process, VocalPoint can help your organization write your RFP. However, we recommend that all organizations not use the RFP process as it, more often than not, produces inadequate results.

Q.    How can VocalPoint help in contract negotiations?

A.    We find that most businesses do not read contracts thoroughly. This means that the many businesses have buyers remorse, but have no               choice but to satisfy the length and terms of the contract. Over the many years we've been in business, we have helped our clients to structure Service Level Agreements (SLA's) that are more in line with their businesses expectations. We also focus heavily on "Term & Termination" in   contracts   and have worked with legal council to structure terminology that we can insert into any cloud service contract. If further legal council  is necessary, VocalPoint has partnerships with legal firms that concentrate on Technology Contracts including Data Governance and Intellectual  Property.

Q.    Does VocalPoint sell premise based phone systems?

A.    No. We will only help broker cloud service contracts. At VocalPoint we firmly believe that businesses can build more scalable, secure, and cost        effective solutions in the cloud.

Q.    Does VocalPoint sell phones?

A.    The cloud provides the ability to run a business without physical phones. However, if your business needs to have physical phones, we      recommend that businesses procure them through the cloud service or UCaaS provider since many phones are flashed with software that is        unique to the service provider. By purchasing phones from an outside source, your business may run the risk of some phone features being        unavailable.

Q.    Does VocalPoint have technicians on staff?

A.    VocalPoint Consulting does not employee technicians. However, we have several sources that can provide onsite technical resources for VoIP        assessments, switch/firewall installation, cable runs, etc.

Q.    How does VocalPoint help after the sale?

A.    The experts at VocalPoint Consulting are always available to help your team navigate future technology needs or integrations with your service.   VocalPoint is always available, free of charge, to help your business upgrade or procure and implement technology to keep your business                       running. Our team can also assist with escalations of trouble tickets should a problem arise. 

Q.    How do you decide which solution providers you will include in your recommendations?

A.    We let the unique needs of our clients dictate which solution providers we recommend. At VocalPoint, we start by asking "how do you want to       communicate externally with your customers and internally with your employees?" That may be determined by applications that you want to               integrate with, such as a CRM application like Salesforce or a communication tool such as Slack, or Microsoft Teams. 

Q.    How can you say you're not salespeople when you sell products and services?

A.     At VocalPoint our team is not schooled in objection handling nor do they have a quota to retire. If you want us to handle your objections, call in    the direct sales team at the telecom and cloud service companies. They'll tell you whatever you want to hear. Instead, our team is taught to                   listen, to be problem solvers, and to meet our clients where they're at. That's how we keep a sober mind grounded in the self awareness of our           mission to "Put Service back in "as a Service".

Q.    How can you be objective when you only sell certain solution providers and you receive commission?

A.     VocalPoint only sells and represents brands that we trust. Additionally, our contracts with our suppliers are similar in order to not sway our opinion when it comes to recommending solutions to your businesses technology needs. That's not a guarantee that all of the solutions we recommend will perform flawlessly. But, if we find a solution provider is not holding up their end of the service agreement, we can help your business either pivot to a new solution or void your current contractual agreement.

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