Blog tagged as customer engagement
The 4 Things that Surfing Taught Me About Business
07.01.22 01:00 PM - Comment(s)
I never realized just how a simple thing like surfing could have an impact on my business career today. The more I thought about it, though, this lesson could really apply to almost any hobby or activity that we put a lot of effort in and attention toward.
Simple Strategies to Boost CX You Can Use Right Now
01.26.22 11:58 AM - Comment(s)
Often, company leaders struggle to understand the customer experience fully. While having an intellectual understanding of the processes is critical, it isn’t enough to identify pain points proactively.
How Voice ID Verification Benefits Your Contact Center
01.10.22 10:29 AM - Comment(s)
If you’re wondering about voice ID verification – including what it is, how it works, and how it can benefit your contact center – here’s what you need to know.
4 Ways to Solve the Labor Crisis
10.29.21 01:51 PM - Comment(s)
So, what is at the heart of the labor crisis? How can Contact Centers, as well as other businesses, find and keep good employees in this new gig economy?
Contact Center Customer Authentication: Streamline Without Sacrificing Security
09.06.21 07:15 AM - Comment(s)
Knowledge-based authentication (KBA) is one of the most popular approaches, allowing customer service reps to confirm the identity of a caller by asking questions that only the account holder should be able to answer.
How to Overhaul CX Using AI
05.31.21 07:15 AM - Comment(s)
![overhaul cx](https://vocalpointconsulting.com/wp-content/uploads/2021/05/board-3703899_1920-300x200.jpg)
If your customer experience (CX) isn’t meeting expectations, there’s a good chance you’re missing out on opportunities. CX plays a significant role in customer satisfaction and brand reputation, both of which play a role in attracting new business and maintaining existing clients. While updat...