Blog tagged as cx
Simple Strategies to Boost CX You Can Use Right Now
01.26.22 11:58 AM - Comment(s)
Often, company leaders struggle to understand the customer experience fully. While having an intellectual understanding of the processes is critical, it isn’t enough to identify pain points proactively.
How Voice ID Verification Benefits Your Contact Center
01.10.22 10:29 AM - Comment(s)
If you’re wondering about voice ID verification – including what it is, how it works, and how it can benefit your contact center – here’s what you need to know.
Contact Center Customer Authentication: Streamline Without Sacrificing Security
09.06.21 07:15 AM - Comment(s)
Knowledge-based authentication (KBA) is one of the most popular approaches, allowing customer service reps to confirm the identity of a caller by asking questions that only the account holder should be able to answer.
How to Overhaul CX Using AI
05.31.21 07:15 AM - Comment(s)
![overhaul cx](https://vocalpointconsulting.com/wp-content/uploads/2021/05/board-3703899_1920-300x200.jpg)
If your customer experience (CX) isn’t meeting expectations, there’s a good chance you’re missing out on opportunities. CX plays a significant role in customer satisfaction and brand reputation, both of which play a role in attracting new business and maintaining existing clients. While updat...